delivery drivers
Purpose
This page contains all official SOPs, expectations, and training materials related to deliveries.
All Delivery Drivers and trainees are responsible for knowing and following the information on this page.
Not knowing or not reviewing an SOP is not an excuse.
This page is the single source of truth for delivery standards.
Role Overview
Delivery Drivers are the event lead for their delivery.
This means you are responsible for:
- Accuracy of the order
- Client communication
- Setup quality and presentation
- Representing our team professionally
Delivery Driver is a separate certification from serving or captaining and must be completed before running deliveries independently.
Dress Code
Delivery drivers are expected to wear:
- their Silver Spoons company t-shirt, tucked in
- black pants, black jeans, or appropriate black shorts
- hair tied back
- black shoes
Pre-Delivery Requirements
Arrival Time
- Arrive at the kitchen 35 minutes before the scheduled departure
Required Review (Before Pulling Items)
- BEO Worksheet (line by line)
- TimeTree notes (required)
You are expected to be familiar with:
- Client contact information
- Address and timeline
- Setup notes and expectations
Pulling Items SOP
- Pull only items listed on the BEO:
- Food
- Disposables
- Beverages
- Serving utensils
- Food
- If it’s not on the BEO, do not pull it unless directed by a manager
Slow down. Double check everything.
Checkout SOP
Checkout (Two Sets of Eyes Required)
- Checkout must be done with an expeditor
- The BEO is your checkout checklist
- Food is reviewed together (you and expeditor)
- All non-food items are the driver’s responsibility
- Food will be labeled (ex: 1 of 2)
If the kitchen is behind:
- Wait patiently
- Pack non-food items
- Communicate delays to the client if needed
Strike Policy
Accuracy is critical.
- Any forgotten item results in a strike
- Includes food, equipment, disposables, beverages, or utensils
- Three strikes result in termination
This policy exists to protect:
- Our clients
- Our inventory
- Our team’s reputation
Delivery, Setup & Presentation Standards
Drivers are typically given one hour for setup.
Food & Equipment Setup
- Chafers fully set
- Water pans filled
- Sternos lit
- Food hot and ready to serve
Disposable SOP (If Ordered)
- Plates stacked in a star, 10 plates high
- Napkins twirled
- Silverware face-down in cups
Visual Standards
- Clean
- Symmetrical
- Professional
- All labels and items facing forward
After Transportation and Expectations
Movement during transport is normal — leaving it that way is not.
Upon arrival:
- Rebuild shifted displays
- Re-align platters
- Fluff or reset food surfaces
- Clean drips or smudges
- Ensure symmetry before guests arrive
Setup is not complete until food looks event-ready.
Client Communication Guidelines
Delivery Drivers are the primary point of contact.
***You may not arrive more than 15 minutes early***
Required Before Leaving Venue
- Walk through the setup with the client
- Confirm everything is ready to go (sternos lit, food unwrapped, etc)
Common Scenarios
- Delays: Communicate promptly
- Extra items: May provide if available; inform client they will be charged
- Unhappy client: Attempt to remedy; contact a manager if needed
Clients may not make changes outside the driver’s capabilities.
Food timing changes are allowed only if they work with your schedule
Photos, Feedback & Documentation
Required Photos
- One photo of each item individually
- One full setup photo
Feedback Submission
- Photos + written feedback must be sent to the feedback chat
- Use the approved feedback template (can be found on this site)
This step is required and part of the shift.
Post-Delivery Close-Out
After returning:
- Unload the vehicle
- Return all items neatly to their original locations
- Dispose of all trash
- Report missing or damaged items
A shift ends only after:
- Everything is put away
- Feedback and photos are submitted
Training & Certification Process
Delivery 1 – Shadow
- Observe a certified driver
- Shadow checklist completed
Delivery 2 – Lead (Observed)
- Run the delivery independently
- Trainer observes
- Lead checklist completed
Certification
You are certified when:
- Both checklists are complete
- Trainer confirms readiness