Captaining

 This page contains all official SOPs, expectations, and training materials related to working as a Captain.

Captains are the highest authority on-site and are responsible for everything that happens at the event.

Not knowing or not reviewing an SOP is not an excuse.
This page is the single source of truth for Captains. 

 There are a few different uniforms based on the type of event.

Formal:

• Black Button Down, tucked in
• Black Dress Pants
• Black Dress Shoes

Casual:

• Silver Spoons Company T-shirt (provided by company)
• Black Dress Pants (or Black skirt/shorts in summer time)
• Black Dress Shoes

Holiday/Especially Formal

• Black Button Down, tucked in
• Black Vest (provided by company)
• Black Dress Pants
• Black Dress Shoes

*Always check uniform assignments in TimeTree prior to the event.

 Captains are expected to make confident operational decisions.

Captains may:

• Adjust timelines as needed
  
• Modify event flow
  
• Solve problems independently
  
• Report issues after resolution
  
  

Captains must contact the Manager if:

• A financial decision is involved
  
• The issue exceeds their comfort level
  
  

Captains may NOT:

• Comp items
  
• Approve additional food
  
• Approve extra labor time without consulting the manager
  
• Make financial commitments
   

 Captains are responsible for order accuracy.

• Checkout requires two sets of eyes (Captain + Expeditor)
  
• Captains cannot delegate checkout responsibility
  
• Missed items result in strikes
  
• Three checkout strikes = termination
  

Captains cannot blame servers for missed items. It is their responsibility.

  Captains are the on-site staff manager.

They are responsible for:

• Enforcing uniform standards
  
• Enforcing phone policy
  
• Correcting behavior immediately
  
• Coaching underperforming staff
  
• Training shadow servers
  
• Reporting performance concerns
  

Servers may not leave until cleared by the Captain.

Captains ensure:

• Food is ready on time
  
• Servers are in position 5 minutes before start
  
• Service readiness 10 minutes before start
  
• Design standards are followed
  
• Photos and videos are taken for feedback chat 

 Captains:

• Direct breakdown

• Do a final sweep after everything is loaded to ensure nothing was forgotten
  
• Ensure decor is packed safely
  
• Are responsible for decor oversight
  
• Ensure all items return to the kitchen
  
• Conduct final client check-in
  
• Clear servers to leave

 Captain certification includes three shifts:

1️⃣ Shadow Captain
2️⃣ Co-Lead
3️⃣ Lead (Observed)

Certification requires demonstration of:

• Leadership
  
• Calm under pressure
  
• Organization
  
• Initiative
  
• Client handling